Privacy Policy

Privacy Policy for Counselling Services

Effective Date: June 15, 2024

1. Introduction We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our counselling services.

2. Information We Collect

• Personal Information: Name, address, phone number, email address, date of birth.
• Health Information: Medical history, psychological assessment results, therapy session notes.
• Payment Information: Billing details, payment methods, insurance information (if applicable).
• Communications: Emails, messages, appointments, and feedback.

3. How We Use Your Information

• To provide and manage counselling services.
• To communicate with you regarding appointments, updates, and changes to services.
• To maintain accurate records and ensure continuity of care.
• For billing and payment processing.
• To comply with legal obligations and regulations.

4. Disclosure of Information We do not share your personal information with third parties, except:

• With your explicit consent.
• To healthcare professionals involved in your care, with your permission.
• When required by law or in response to legal proceedings.
• To protect our rights, privacy, safety, or property, and that of our clients or the public.

5. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, encryption technologies, and strict access controls.

6. Client Rights

• Access: You have the right to request access to your personal information held by us.
• Correction: You have the right to request corrections if you believe your information is inaccurate or incomplete.
• Withdrawal of Consent: You can withdraw your consent for us to use your information at any time, subject to legal or contractual restrictions.
• Complaints: If you believe your privacy rights have been violated, you have the right to file a complaint with us and/or relevant regulatory authorities.

7. Retention of Information We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes through email or during your sessions.

9. Jane.App  We use a secure booking program that is called Jane.App. This program is secure and safe. Following all professional privacy guidelines.

9. Contact Us If you have any questions about this Privacy Policy or our privacy practices, please contact us: